The guys were great. They were professional respectful, and friendly. They packed everything up and had me check it out before they left. I was bummed there was a heavy traffic spot that couldn't get any cleaner. I told them it was from an old golden retriever that lived with us for a bit. After hearing this, they got their stuff back out and used some grease and oil stain remover and did a great job making the traffic pattern much lighter. That is excellent customer service.
This was the second time I used empire chem-dry for a move-out cleaning. Costs were very reasonable and transparent, the service was great, and Dale was on time and very professional. He got out 2 stains to the point of me not remembering where they were in the first place. I had to run an errand while he was working and when I got back he had even fed my cats and filled their water bowl! Total time was about 3 hours for ~1400 square feet of carpet, and that includes the pre and post cleaning walkthrough. I grew up with my dad using chem-dry and now I go to them first for my needs. The dispatch staff was also nice and accommodated a last minute reschedule due to oversight on my part.